Racetorx Terms and Conditions (draft)
· @Dale James
About these terms
These terms apply to all orders placed with Racetorx Ltd through racetorx.co.uk, by phone or by email. By placing an order, you agree to them.
Where these terms refer to a consumer, they mean a person buying for personal use. A trade customer is a business, dealer, workshop or race team buying in the course of business. Some sections apply differently to each, and are marked as such.
Racetorx Ltd, registered in England and Wales. Company number: [ADD]. Registered office: [ADD]. VAT number: [ADD].
Returns and cancellations (consumers)
You may cancel your order and return items for any reason within 14 days of the day you receive them. No restocking fee is charged.
- Tell us first. Email sa***@*********co.uk with your order number before sending anything back. We will confirm the return and any instructions.
- Send the item back. You are responsible for the cost of returning the item, and for packing it securely. We recommend a tracked, insured service, as we cannot be responsible for items lost or damaged on the way back to us.
- Condition. You may unpack and inspect an item as you would in a shop. Items should not be fitted, used or modified. Where an item has been handled beyond what is needed to inspect it, or is returned damaged or incomplete, we may reduce the refund to reflect the loss in value, assessed at our reasonable discretion.
- Refund. We will refund you within 14 days of receiving the item back and inspecting it to confirm it is complete and undamaged. We refund the price you paid for the item only. Original delivery charges are not refunded, and the cost of returning the item is your responsibility.
Items made, modified or configured to your individual specification, outside our standard listed options, cannot be returned unless faulty.
Return address: Racetorx Ltd, Ashcroft, Waterworks Lane, Peterborough, PE6 7LP, United Kingdom.
Faulty or incorrect items
If an item arrives faulty, damaged or not as described, contact us as soon as possible with your order number and photos. We will arrange a repair, replacement or refund as appropriate, and cover reasonable return costs.
This is in addition to your legal rights as a consumer, which these terms do not affect.
Lifetime warranty
Racetorx Ltd offers a lifetime warranty on all products we manufacture and sell, covering defects in materials and workmanship for as long as the original purchaser owns the product.
The warranty does not cover:
- normal wear and tear, including finish and anodising wear
- damage from crashes, accidents or impacts
- improper installation, misuse, neglect or lack of maintenance
- modification, or use with parts not supplied or approved by us
To make a claim, contact us with your order number, photos and a description of the problem. We may ask for the item to be returned for inspection, and for proof that it was installed by a qualified technician. Claims are assessed by Racetorx Ltd, and where a claim is accepted we will repair or replace the item, or refund it where neither is practical.
The lifetime warranty is offered in addition to, and does not affect, your statutory rights.
Shipping, customs and import charges
All orders ship from the United Kingdom. Delivery times are estimates and are not guaranteed.
International orders may be subject to import duties, VAT or GST, customs and brokerage fees, or other local charges. These are not included in our prices or shipping costs and are the customer’s responsibility. We have no control over these charges and cannot predict them. Customers are also responsible for checking that products may be legally imported and used in their country.
If an international delivery is refused or not collected and comes back to us, we will refund the order once it arrives back in its original condition, less the original shipping cost, return shipping and any customs, carrier or handling charges we incur. If the goods are lost, damaged or destroyed on the way back, or by customs, a refund may not be due.
Trade customers
The 14-day cancellation right above applies to consumers only. Trade customers may return unused items in their original packaging within 14 days of delivery, by prior agreement with us. Refunds to trade customers are made less the original shipping cost and are subject to inspection. Return shipping is paid by the trade customer.
Dealer pricing, payment and account terms are agreed separately and take priority over this section where they differ.
Liability and safety
At Racetorx we are riders and racers ourselves, and we understand both the enjoyment and the risks of motorcycling and performance modifications.
- All products should be installed by a qualified technician, following the supplied instructions and warnings. Incorrect installation can cause product failure, serious injury or death.
- Many of our products are designed for closed-course and competition use. It is the purchaser’s responsibility to make sure a product is legal for their intended use, including on public roads.
- Performance components need regular inspection and maintenance. It is the owner’s responsibility to carry this out.
We are not liable for loss or damage caused by improper installation, installation by an unqualified person, misuse, unauthorised modification or lack of maintenance. Our liability for any order is otherwise limited to the price paid for the item concerned, where the law allows.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
Your personal information
We use your personal information to process and deliver your orders, take payment, provide customer support and handle warranty claims. If you sign up for them, we also send news about new products and offers. You can unsubscribe at any time.
We only share your details with selected partner companies in the motorcycle industry if you have specifically agreed to this when signing up. Full details of what we collect, who we share it with and your rights are set out in our Privacy Policy.
Changes and contact
We may update these terms from time to time. The version on our website when you place your order is the one that applies to it.
Questions about an order, a return or a warranty claim: sa***@*********co.uk or (+44) 1733 974914.