RETURNS
Racetorx Ltd accepts returns for items in unused and unopened condition. Returned items are subject to a 10% restocking fee unless otherwise specified by Racetorx Ltd. Opened and undamaged items may only be returned with the express consent of an authorised Racetorx Ltd representative and will be reviewed on a case-by-case basis.
Returns must be initiated within 30 days from the date of purchase.
Return Address:
Ashcroft
Waterworks Lane
Peterborough
PE6 7LP
United Kingdom
SHIPPING, CUSTOMS & IMPORT CHARGES
All orders are shipped from the United Kingdom.
Customers are responsible for ensuring that products may be legally imported into their destination country and for complying with all local import laws and regulations.
International orders may be subject to import duties, customs fees, VAT/GST, brokerage fees, and other taxes imposed by the destination country. These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.
Racetorx Ltd has no control over these charges and cannot predict what they may be. Customs policies vary from country to country.
If customs charges or import taxes are refused by the customer, and the shipment is returned to Racetorx Ltd, any refund will be processed only after the goods have been received back in their original, unused condition. The refund will be less:
Any shipping costs paid by Racetorx Ltd.
Any return shipping charges.
Any customs, brokerage, handling, or carrier fees incurred.
Any applicable restocking fee.
If the returned shipment is damaged, incomplete, or destroyed during return transit or by customs authorities, no refund may be due.
WARRANTY
Racetorx Ltd offers a lifetime warranty on all products manufactured and sold by us, excluding failures caused by improper installation, misuse, modification, accidents, neglect, or failure to maintain the product.
LIABILITY
Racetorx Ltd manufactures and sells performance products, including components that require regular inspection and maintenance.
It is the purchaser’s responsibility to ensure that all products supplied by Racetorx Ltd are professionally installed by a qualified technician and used only for their intended purpose.
Many Racetorx Ltd products are designed for closed-course and competition use. It is the purchaser’s responsibility to ensure that any product purchased or used complies with all applicable local, national, and international laws and regulations.
Racetorx Ltd shall not be liable for any failure resulting from improper installation, incorrect use, installation by an unqualified person, unauthorised modification, lack of maintenance, or any other misuse of the product.
Racetorx Ltd reserves the right to request proof of professional installation when assessing any warranty claim.
SAFETY NOTICE
At Racetorx Ltd we are riders, racers, and enthusiasts ourselves. We understand both the enjoyment and the inherent risks associated with motorcycle riding and performance modifications.
All products should be installed by a qualified technician in accordance with the supplied instructions, warnings, and recommendations. Failure to do so may result in product failure, serious injury, or death.
USING PERSONAL INFORMATION
Racetorx Ltd uses your personal information to provide our services, including processing orders, accepting payments, shipping and fulfilling purchases, providing customer support, and informing you about new products, services, and promotional offers.
Where you have provided your consent, we may also share limited personal information, such as your name and email address, with selected partner companies within the motorcycle industry so they can send you relevant offers and discounts.
You may opt out of marketing communications at any time.